We value our customers and take their complaints very seriously. If you have any concerns related to the products or services you received, please contact us at:
Orbis Mortgage Group
285 Place D’Youville, Unité 9
Montréal, QC, H2Y 2A4
Your complaint will be directed to the appropriate business contact for handling. Whenever possible, we try to resolve the issue at the business level.
If your concern is not resolved to your satisfaction, the matter can be escalated to the appropriate individual(s) in charge of complaint handling within our organization.
If you remain dissatisfied with the resolution proposed and/or with the handling of your complaint itself, you may ask that a copy of the complaint file be forwarded to the Autorité des marchés financiers.
The Autorité des marchés financiers examines all complaints received and may recommend mediation if deemed advisable and the parties agree. Please note that the Autorité des marchés financiers does not provide monetary compensation with respect to consumer claims (other than cases covered under its specific programs).