What to expect from your mortgage broker
Like any client-centric service industry, mortgage brokerage has a huge customer service component. At Orbis, it’s what drives everything we do. Our mortgage experts strive to constantly deliver the highest standard of care and professionalism to our clients, who we often go on to service for years after our initial transaction together. If you’ve never purchased a property before or are working with a mortgage broker on a transaction for the first time, learn about the top five things you should expect from your broker.
Real conversations
We understand that obtaining a mortgage is way more than just a transaction. Whether it’s your family home, a dream property, an important investment, or a pied-a-terre, buying a property can be stressful. That’s why our experts are on hand to guide you through the entire mortgage process. If you have hesitations, concerns, or lifestyle questions related to real estate, we’re your go-to experts. We’re more than just brokers, we’re your partners in the mortgage process.
Timely answers
Time is one asset that can’t be banked. You can count on Orbis’ brokers to respond to your queries and communicate updates about your mortgage application without delay. Moreover, thanks to our signature Scarlett system, the leading technology in the industry, our brokers are able to turn around prequalifications and qualifications in as little as a few hours. Time is of the essence in real estate, and we treat it accordingly.
Confidentiality and transparency
When you work with an Orbis broker, we take to heart that you’re trusting us with sensitive information. Our clients can rest assured that their files are treated with the utmost care regarding confidentiality and that the digital information storage and transmission systems we’re using are the most secure on the market. If you have a question about how your file is handled and processed, please don’t hesitate to ask; your privacy and digital security are our priority.
Tailored products and favorable rates
No two clients are alike, and neither are the products suited to their needs. Orbis brokers have access to the widest range of lenders on the market, meaning no matter your situation, we’ll be able to find a mortgage solution that meets your objectives and needs. Our huge range of available products is made even more broad by Orbis’ membership in the Coalition of Independent Mortgage Brokers of Canada (CIMBC), which provides access to exclusive rates and products, as well as other resources across Canada.
After sales service
We strive to build lifelong relationships with our clients. If you’ve completed your mortgage transaction with us, we’ll always be available to answer any of your questions and concerns in the days, months, and years following. We will also be happy to assist you when it’s time to renew your mortgage or search for better options depending on how your situation has changed.
Whether you’re a seasoned buyer or looking to purchase your first home, you should expect the highest quality customer care from your mortgage broker. It would be our pleasure to ensure you receive nothing less. Contact us today to get started.
